General Terms and Conditions of Sale
The present General Conditions govern the terms and conditions under which Tek Me On S.r.l. will provide the user with Tekmeon products for sale online on the website www.tekmeon.com. These General Conditions apply exclusively to the Products and Services sold by Tek Me On S.r.l. through the website www.tekmeon.com.
Please read and understand these General Conditions carefully before placing an order for any Product/Service on the website www.tekmeon.com.
The purchase order represents the User's intent to purchase the Product(s) indicated in the respective order. The purchase order will be considered submitted upon completion of the online purchasing process in the appropriate section of the website. After placing the purchase order, the User will receive a confirmation email acknowledging receipt of the order, which will include the Order Identification Number and details of the ordered Product(s) (hereinafter "Order Summary").
Please note that the Order Summary merely communicates that Tek Me On S.r.l. has received the purchase order submitted by the User, and therefore the purchase order has not yet been accepted by Tek Me On S.r.l. All purchase orders for a Product are subject to specific acceptance by Tek Me On S.r.l. and will be considered accepted (and the online sales contract for the Product will be deemed concluded) when the User receives an email confirming the Product’s shipment (hereinafter "Shipping Confirmation").
Tek Me On S.r.l. will retain full ownership of the goods upon delivery and until the Customer has paid the amount due to Tek Me On S.r.l. The Customer will ensure maximum cooperation in retrieving the products by Tek Me On S.r.l., should the sales contract be terminated due to the Customer's failure to make the payment.
All Tekmeon smart devices purchased on the website www.tekmeon.com are equipped with a serial number, i.e., a unique 14-character alphanumeric code that distinguishes them. Once the purchase is made by the Customer, and the total payment is received, TEK ME ON S.r.l. will arrange for the shipment of the item and activate the device through the serial number to ensure the correct configuration for smart functionalities and any service and warranty operations.
Tek Me On S.r.l. reserves the right to refuse/cancel an order if:
- The Product and/or Service is unavailable;
- Tek Me On S.r.l. does not receive authorization to charge the User for the Product and/or Service;
- An evidently incorrect price is displayed at the time of purchase, which is easily recognizable as such (prices are either too high or too low compared to market averages and are not associated with promotional messages);
- The user is not available to receive the order within 21 days from the date of receipt of the Shipping Confirmation unless the delay is directly attributable to Tek Me On S.r.l.
If Tek Me On S.r.l. refuses or cancels an order for one of the reasons listed above, the User will be contacted by Customer Service to be informed and will receive a refund for any payments already made.
Tek Me On S.r.l. offers the Customer the option to pre-order a selection of items for a limited time and at its discretion, even before they are available in its warehouse or launched on the market.
All such items are identified as pre-order items on the product page of the www.tekmeon.com website.
Pre-ordering allows interested users to reserve a specific product when it becomes available, but the stock is not yet ready for shipment. In these cases, the expected shipping date will be indicated on the product's page, based on the anticipated arrival of the product in the warehouse. Pre-orders are available for specific products and only for a limited period.
The shipping date for a pre-ordered item is indicative and is calculated based on information Tek Me On S.r.l. has about the product's return to the warehouse. Therefore, the shipping date for a pre-order item is not guaranteed and may be subject to change beyond Tek Me On S.r.l.'s control.
It is possible to cancel an order or pre-order before it is shipped. In the case of cancellation, Tek Me On S.r.l. reserves the right to withhold an amount equal to 5% of the total order due to payment system fees used.
If the Customer has used the bank transfer payment method, the pre-order will simply be canceled.
Tek Me On S.r.l. reserves the right, at its discretion, to modify the pre-order product’s shipping date if notified by the manufacturer or carrier of possible delays in the arrival of the goods at its warehouse.
If Tek Me On S.r.l. cancels a pre-order due to force majeure, the Customer will be refunded the total amount stated on the pre-order confirmation. The Customer will not be entitled to any additional compensation following the cancellation of the pre-order. Once the pre-order has been canceled, the Customer will receive a confirmation email stating that the pre-order has been canceled and indicating the issuance of the refund.
Right of Withdrawal (Art. 52 et seq. of Legislative Decree No. 206 of 2005, "Consumer Code")
The Customer has the right to withdraw from any order involving TEKMEON products without providing any reason and through any explicit declaration sent to TEK ME ON S.r.l. However, the right of withdrawal does not apply to sealed products that cannot be returned for hygiene or animal health protection reasons once opened after delivery, such as, but not limited to, food dispensers, automatic fountains, food bowls, automatic litter boxes, beds, automatic drying cabins, and all devices that require consumables for operation.
The Customer has the right to withdraw from the contract without providing any reasons within 14 days. The withdrawal period expires 14 days after the day on which the customer or a third party (other than the carrier and designated by the customer) takes physical possession of the last ordered item. In the case of a contract involving multiple items ordered by the customer in a single order and delivered separately, the 14-day period starts from the day the customer or a third party (other than the carrier and designated by the customer) takes physical possession of the last item.
To exercise the right of withdrawal, you must inform TEK ME ON S.r.l. (email: tekmeon@tekmeon.com) of your decision to withdraw from this contract through any explicit declaration to that effect. You may, but are not obliged to, use the standard withdrawal form provided in the "Standard Withdrawal Form" section. If the customer chooses not to use the standard withdrawal form, any other explicit declaration of their decision to withdraw from the contract must be submitted. The withdrawal period is met if the customer sends their declaration before the 14-day period expires, starting from the day on which the Customer or a third party (other than the carrier and designated by the customer) takes physical possession of the last ordered item.
Return shipping costs are the responsibility of the Customer. TEK ME ON S.R.L. offers the option to have the product picked up by express courier directly from the address indicated by the Customer. The cost will be deducted from the total refund amount. Shipping, until the certificate of receipt in the warehouse designated by TEK ME ON S.R.L., is the complete responsibility of the Customer. Upon arrival at the address designated by TEK ME ON S.R.L., the product will be inspected to assess any damage or tampering not caused by transport. Items must be returned in their original condition, including packaging and dust bag. If the original packaging is damaged, TEK ME ON S.R.L. will withhold a percentage of the refund equal to the respective depreciation of the product’s value.
Cash on delivery or collect-on-delivery packages will not be accepted under any circumstances.
Following the withdrawal from this contract, TEK ME ON S.r.l. will refund all payments made by the purchaser at the time of the order (excluding any additional costs resulting from choosing a delivery method other than the standard offered), without undue delay, and in any case no later than 14 days from the day TEK ME ON S.r.l. is informed by the Customer of their decision to exercise the right of withdrawal. Such refunds will be made using the same payment method used by the customer at the time of purchase unless otherwise agreed. The refund may be withheld until TEK ME ON S.r.l. receives the returned products or until proof of their integrity, functionality, and completeness of accessories is provided.
If the products are not adequately packaged to prevent damage during transport or if reasonable care is not taken, TEK ME ON S.r.l. reserves the right not to accept their retur.
