Shipping Methods
Shipping costs are included in the product prices, unless otherwise indicated. Additional shipping costs may apply depending on the destination and weight of the ordered goods, and they are automatically calculated during the ordering process. Standard product shipments are carried out via express courier, properly packaged.
Once the payment has been verified via credit card or bank transfer, TEK ME ON S.R.L. will hand over the shipment to the courier within 24 hours on business days from the order date (except for products purchased as pre-orders or with scheduled shipping dates). As soon as the shipment is dispatched, the Customer will receive a confirmation email with the Tracking Number. Delivery times are managed by the courier, and TEK ME ON S.R.L. will not be held responsible for any delays or delivery issues.
Shipping rates for goods to countries within the European Union are automatically calculated during the ordering process.
The courier delivers during normal business hours, so it is necessary to provide an address where someone will be available to receive the shipment, as well as a phone number to allow the courier and our Customer Service to contact the buyer.
Please pay close attention to checking the physical condition of the packaging. If you notice any possible issues with integrity, please sign with a **SPECIFIC RESERVATION** and describe the reason in detail on the delivery document provided by the carrier (e.g., accepted with reservation for: crushed packages, missing packages, damaged packaging, etc.). Only by following the above procedure will the replacement and re-shipping costs be covered by TEK ME ON S.R.L.
Payment Methods
We accept payments via bank transfer, credit cards, and Satispay. Payment is processed through our partner's secure server using SSL. We do not have access to your card details, as they are exclusively provided to Stripe. Shipment of goods will only occur after payment has been credited.
